FAQs

Your most commonly asked questions answered

How much time can I save with Ivo?

Customers report saving up to 75% of the time it takes to manually review contracts.

How do I use Ivo?

Ivo is a Microsoft Word add-in, which means you can use Ivo directly from within your Microsoft Word application.

I don’t have any playbooks. What support does Ivo offer?

You will be assigned a Customer Success Manager and implementation team who will work with you to create initial playbooks from your templates or previous documents.

Then, we'll collaborate with you to refine your playbooks further. Your Customer Success Manager will continue to be available for weekly meetings for the entire duration of your time as a customer with us.

Does Ivo need a long implementation time?

No. Ivo does not require a long implementation period or extensive metatagging. You can begin using it within a week of implementation.

How accurate is Intelligence?

We benchmark against a dataset called the Contract Understanding Atticus Dataset, a dataset with 30 thousand expert human annotations. We have a 97% accuracy score against that dataset.

Is Ivo a CLM?

No, although we share some features with a CLM. We offer not only contract management, but contract intelligence, which means we can extract insights from your agreements that you can use to make better business decisions.

How do you ensure data security and confidentiality?

Security and trust are at the core of everything we build here at Ivo, and we have made deliberate design decisions that back this up.

Ivo maintains industry-recognized certifications including SOC 2 Type II and ISO 27001. For a copy of these certifications please request them at trust.ivo.ai.

What types of documents can Ivo Assistant review or analyze?

Ivo can review any type of document in Word, PDF, or Google Docs.

Does Ivo have a research functionality?

Yes. We provide legal research through trusted sources like EDGAR / SEC Filings, U.S. Code and Congress.gov, eCFR and the Federal Register. For questions involving UK/EU matters, Research uses materials from official databases like Companies House, Parliament, and the Court of Justice.

Can Ivo integrate with our existing legal tech stack (e-signature, CLM, document management)?

Ivo integrates with many common solutions in the legal tech stack, including your existing file systems, cloud storage providers, commonly used CRMs, and e-signature vendors.

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