Last Updated: February 5th, 2026
Access and Use. Your license to Ivo Products(such products as detailed at ivo.ai) are subject to your prior acceptance of this End User License Agreement (“EULA”) and privacy policy located at https://www.ivo.ai/privacy. Ivo reserves all rights in and to the Ivo products not expressly granted to youunder this EULA.
Scope of License. Ivo grants to you a nontransferable, limited, non-exclusive license to use the Ivo Products under the terms of use laid forth in this EULA.
The terms of this EULA will govern any updates toany Ivo Products. You may not transfer, redistribute, or sublicense the Ivo Product.
This EULA is effective until terminated by Ivo orwill be coterminous with any related agreement. Your rights under this EULA will terminate automatically if you fail to comply with any of its terms.
User Accounts. You are responsible for all actions on your accounts and for your compliance with this EULA. You must protect the confidentiality of their passwords and login credentials. You must promptly notify Ivo if you suspect or know of any fraudulent activity with your accounts, passwords, or credentials, or if you become compromised.
Feedback. You may, but are not required to, give Ivo feedback, in which case you give feedback “AS IS”. Ivo may use all feedback freely without any restriction or obligation. On such use and incorporation of feedback into the Ivo Products, Ivo will own all necessary intellectual property rights in to the extent it is used or incorporated into the Ivo Products.
Restrictions on You.
Except as expressly permitted by this EULA, you will not (and will not allow any anyone else to): (i) reverse engineer, decompile, or attempt to discover any source code or underlying ideas or algorithms of the Product (except to the extent Applicable Laws prohibit this restriction); (ii) provide, sell, transfer, sublicense, lend, distribute, rent, or otherwise allow others to access or use the Product; (iii) remove any proprietary notices or labels; (iv) copy, modify, or create derivative works of the Product; (v) conduct security or vulnerability tests on, interfere with the operation of, cause performance degradation of, or circumvent access restrictions of the Product; (vi) access accounts, information, data, or portions of the Product to which you does not have explicit authorization; (vii) use the Product to develop a competing service or product; (viii) use the Product with any High Risk Activities or with activity prohibited by Applicable Laws; (ix) use the Product to obtain unauthorized access to anyone else’s networks or equipment; or (x) upload, submit, or otherwise make available to the Product any content to which you do not have the proper rights.
Your use of the Product must comply with all Documentation, if any, provided on ivo.ai.
Suspension. If you (a) materially breach this EULA or (b) use the Product in violation of the EULA or in a way that materially and negatively impacts the Product or others, then Ivo may temporarily suspend your access to the Product with notice. Ivo will inform you before suspending your account. Ivo will reinstate your access to the Product only if you resolve the underlying issue.
Prohibited Data. You will not (and will not allow anyone else to) submit Prohibited Data to the Product.
Upon expiration or termination:
You will no longer have any right to use the Product.
You represent and warrant that: (a) you have the legal power and authority to enter into this EULA; (b) you are duly organized, validly existing, and in good standing under the Applicable Laws of the jurisdiction of your origin; (c) you will comply with all Applicable Laws in performing its obligations or exercising its rights in this EULA; (d) you have and will continue to have all rights necessary to submit or make available content to the Product and to allow the use of the content as described in the EULA.
Ivo makes no guarantees that the Product will always be safe, secure, or error-free, or that it will function without disruptions, delays, or imperfections. Ivo disclaims all other warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. These disclaimers apply to the maximum extent permitted by Applicable Laws.
Liability Caps. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL IVO BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE LICENSED APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF IVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Ivo’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of one hundred dollars ($100.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
Mutual Indemnity. Each Party (the “Indemnifying Party”) indemnifies, defends and holds the other party, their respective Affiliates (each an “Protected Party”) harmless against all costs, losses, expenses (including, without limitation, reasonable attorney’s fees and costs of defense and appeal), claims, liabilities or damages (collectively, “Liabilities”) such Protected Party may incur through any third party claim arising out of or in connection with the EULA relating to:
the Indemnifying Party’s infringement of the intellectual property rights, publicity or privacy or other proprietary rights of any person; and
the Indemnifying Party’s violation of any applicable laws, orders or regulations.
Procedure. The Indemnifying Party’s obligations in this section are contingent upon the Protected Party: (a) promptly notifying the Indemnifying Party of each claim for which it seeks protection; (b) providing reasonable assistance to the Indemnifying Party at the Indemnifying Party’s expense; and (c) giving the Indemnifying Party sole control over the defense and settlement of each claim. A Protected Party may participate in a claim for which it seeks protection with its own attorneys only at its own expense. The Indemnifying Party may not agree to any settlement of a claim that contains an admission of fault or otherwise materially and adversely impacts the Protected Party without the prior written consent of the Protected Party.
Exclusions.
Ivo’s obligations as an Indemnifying Party will not apply to a claim that results from (i) modifications to the Product that were not authorized by Ivo; (ii) unauthorized use of the Product, including use in violation of this EULA; (iii) use of the Product in combination with items not provided by Ivo; or (iv) use of an old version of the Product where a newer release would avoid the claim.
Your obligations as an Indemnifying Party will not apply to a claim that result from the unauthorized use of the your content, including use in violation of this EULA.
Exclusive Remedy. The rights in this EULA describe each Protected Party’s exclusive remedy and each Indemnifying Party’s entire liability for a claim.
Non-Use and Non-Disclosure. Recipient will (a) only use Discloser’s Confidential Information to fulfill its obligations or exercise its rights under this EULA; and (b) not disclose Discloser’s Confidential Information to anyone else. In addition, Recipient will protect Discloser’s Confidential Information using at least the same protections Recipient uses for its own similar information but no less than a reasonable standard of care.
Exclusions. Confidential Information does not include information that (a) Recipient knew without any obligation of confidentiality before disclosure by Discloser; (b) is or becomes publicly known and generally available through no fault of Recipient; (c) Recipient receives under no obligation of confidentiality from someone else who is authorized to make the disclosure; or (d) Recipient independently developed without use of or reference to Discloser’s Confidential Information.
Required Disclosures. Recipient may disclose Discloser’s Confidential Information to the extent required by Applicable Laws if, unless prohibited by Applicable Laws, Recipient provides the Disclosing Party reasonable advance notice of the required disclosure and reasonably cooperates, at the Discloser’s expense, with the Discloser’s efforts to obtain confidential treatment for the Confidential Information.
Permitted Disclosures. Recipient may disclose Discloser’s Confidential Information to Users, employees, advisors, contractors, and representatives who each have a need to know the Confidential Information, but only if the person or entity is bound by confidentiality obligations at least as protective as those in this section and Recipient remains responsible for everyone’s compliance with the terms of this section.
Except for the limited license to use Software and Documentation as detailed in this EULA, Ivo retains all right, title, and interest in and to the Product and all improvements, enhancements or modifications.
Severability, and Waiver. If any term of this EULA is determined to be invalid or unenforceable by a relevant court or governing body, the remaining terms of this EULA will remain in full force and effect. The failure of a party to enforce a term or to exercise an option or right in this EULA will not constitute a waiver by that party of the term, option, or right.
Governing Law and Chosen Courts. California law will govern all interpretations and disputes about this EULA, without regard to its conflict of laws provisions. The parties will bring any legal suit, action, or proceeding about this EULA in the courts of San Francisco county and each party irrevocably submits to the exclusive jurisdiction of the courts of San Francisco county.
Injunctive Relief. A breach of confidentiality or the violation of a party’s intellectual property rights may cause irreparable harm for which monetary damages cannot adequately compensate. As a result, upon the actual or threatened breach of confidentiality obligations under this EULA or violation of a party’s intellectual property rights, the non-breaching or non-violating party may seek appropriate equitable relief, including an injunction, in any court of competent jurisdiction without the need to post a bond and without limiting its other rights or remedies.
Non-Exhaustive Remedies. Except where the EULA provides for an exclusive remedy, seeking or exercising a remedy does not limit the other rights or remedies available to a party.
Independent Contractors. The parties are independent contractors, not agents, partners, or joint venturers. Neither party is authorized to bind the other to any liability or obligation.
No Third-Party Beneficiary. There are no third-party beneficiaries of this EULA.
Force Majeure. Neither party will be liable for a delay or failure to perform its obligations of this EULA if caused by a Force Majeure Event. However, this section does not excuse your obligations to pay fees.
Export Controls. You may not remove or export from the United States or allow the export or re-export of the Product or any related technology or materials in violation of any restrictions, laws, or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority.
Government Rights. The Product is deemed “commercial items” or “commercial computer software” according to FAR section 12.212 and DFAR section 227.7202, and the Documentation is “commercial computer software documentation” according to DFAR section 252.227-7014(a)(1) and (5). Any use, modification, reproduction, release, performance, display, or disclosure of the Product by the U.S. Government will be governed solely by the terms of this EULA and all other use is prohibited.
Anti-Bribery. Neither party will take any action that would be a violation of any Applicable Laws that prohibit the offering, giving, promising to offer or give, or receiving, directly or indirectly, money or anything of value to any third party to assist Ivo or you in retaining or obtaining business. Examples of these kinds of laws include the U.S. Foreign Corrupt Practices Act and the UK Bribery Act 2010.
Titles and Interpretation. Section titles are for convenience and reference only. All uses of “including” and similar phrases are non-exhaustive and without limitation. The United Nations Convention for the International Sale of Goods and the Uniform Computer Information Transaction Act do not apply to this EULA.
Signature. This EULA may be signed in counterparts, including by electronic copies or acceptance mechanism. Each copy will be deemed an original and all copies, when taken together, will be the same agreement.
NO LEGAL ADVICE. YOU ACKNOWLEDGES AND AGREES THAT THE PRODUCT DOES NOT PROVIDE LEGAL ADVICE AND IS NOT A SUBSTITUTE FOR PROFESSIONAL LEGAL ADVICE. FURTHERMORE, YOU ACKNOWLEDGES AND AGREES THAT THE LEGAL INFORMATION PROVIDED ON OR THROUGH IVO IS FOR GENERAL INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSIDERED LEGAL ADVICE. IVO DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY LEGAL MATERIALS PROVIDED THROUGH OUR PRODUCTS. YOU ACKNOWLEDGES AND AGREES THAT THE PRODUCT AND IVO ASSISTING YOU IN ANY WAY, INCLUDING DURING ANY IMPLEMENTATION OR TRAINING PROCESS, SHALL NOT AND DOES NOT CREATE ANY ATTORNEY-CLIENT OR OTHER SPECIAL RELATIONSHIP BETWEEN YOU AND IVO AND DOES NOT CONSTITUTE THE PROVISION OF LEGAL ADVICE OR OTHER PROFESSIONAL ADVICE BY IVO. YOU REPRESENT AND WARRANT THAT YOUR USE OF THE PRODUCTS SHALL BE UNDER THE DIRECT SUPERVISION OF A QUALIFIED LAWYER REPRESENTING YOU AND, NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS EULA, YOU WAIVE TO THE FULLEST EXTENT ANY RIGHT OR CLAIM OF MALPRACTICE, PRIVILEGE OR PROVISION OF LEGAL ADVICE OR EXISTENCE OF AN ATTORNEY-CLIENT RELATIONSHIP WITH, INVOLVING, OR IN RELATION TO IVO.
Definitions.
“Applicable Data Protection Laws” means the Applicable Laws that govern how the Product may process or use an individual’s personal information, personal data, personally identifiable information, or other similar term
“Applicable Laws” means the laws, rules, regulations, court orders, and other binding requirements of a relevant government authority that apply to or govern Ivo or you.
“Confidential Information” means information in any form disclosed by or on behalf of a Discloser, including before the Effective Date, to a Recipient in connection with this EULA that (a) the Discloser identifies as “confidential”, “proprietary”, or the like; or (b) should be reasonably understood as confidential or proprietary due to its nature and the circumstances of its disclosure.
“Discloser” means a party to this EULA when the party is providing or disclosing Confidential Information to the other party.
“Documentation” means the usage manuals and instructional materials for the Product that are made available by Ivo.
“Feedback” means suggestions, feedback, or comments about the Product or related offerings.
“Force Majeure Event” means an unforeseen event outside a party’s reasonable control where the affected party took reasonable measures to avoid or mitigate the impacts of the event. Examples of these kinds of events include unpredicted natural disaster like a major earthquake, war, pandemic, riot, act of terrorism, or public utility or internet failure.
“GDPR” means European Union Regulation 2016/679 as implemented by local law in the relevant European Union member nation, and by section 3 of the United Kingdom’s European Union (Withdrawal) Act of 2018 in the United Kingdom.
“High Risk Activity” means any situation where the use or failure of the Product could be reasonably expected to lead to death, bodily injury, or environmental damage. Examples include full or partial autonomous vehicle technology, medical life-support technology, emergency response services, nuclear facilities operation, and air traffic control.
“Indemnifying Party” means a party to this EULA when the party is providing protection for a claim.
“Personal Data” will have the meaning(s) set forth in the Applicable Data Protection Laws for personal information, personal data, personally identifiable information, or other similar term.
"Product” means the product as detailed at ivo.ai and the Software.
“Prohibited Data” means (a) patient, medical, or other protected health information regulated by the Health Insurance Portability and Accountability Act; (b) credit, debit, bank account, or other financial account numbers; (c) social security numbers, driver’s license numbers, or other unique and private government ID numbers; (d) special categories of data as defined in the GDPR; and (e) other similar categories of sensitive information as set forth in the Applicable Data Protection Laws.
“Protected Party” means a party to this EULA when the party is receiving the benefit of protection for a claim.
“Recipient” means a party to this EULA when the party receives Confidential Information from the other party.
“Software” means the client-side software or applications made available by Ivo for you to install, download (whether onto a machine or in a browser), or execute as part of the Product.